Hi there,
The app was working well till I got this message and now the app is unusable!I have an iPhone 7 on iOS 10.2.1
I have clear the app (Notes with spring://clear)I have reboot my phoneI have uninstalled and reinstalled My Optus AppStill unable to use the App
When I launch the My Optus App I get:- Let's get started! Won’t open. If you are an Optus Telephony or Optus TV feat. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage VPN is a workaround! What the Hell Optus, I just want to pay the flaming bill, not give you total control of my Phone and Data. The first step is to check whether your current speeds are slower than the expected speeds for your internet type. Try the following steps if an app installed on your phone has any of these problems: Crashing. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number. I run a VPN on my Mobile but still, Optus app was collecting my data. Optus does not control what is on the Fetch TV box other than the Optus sport channels. I ported my phone number from a previous provider. Basil. Multiple sites/servers on @Optus not working. Optus - My Account - Dashboard. After each step, restart your phone to see if it fixed the issue. Optus' WiFi Talk app is available for Apple and Android mobile devices, acting as a gateway to the mobile network. Log in to access your username@optusnet.com.au email address Email Address. My mobile phone doesn't ring when receiving calls. One reason why you MMS is not working on your phone is that there is an issue with the Messages app. But I already did that when I got the phone 3 months ago and everything else works. Smith said Optus has applied its North Star principles to its My Optus app. Optus Australia Apn settings – Step by Step Setting. The Your Phone app does not currently support two phone mode or multiple profiles mode. Please let us know how it goes. See this content immediately after install Get The App If you have an iOS-powered device, make sure your Bluetooth is turned on. My Optus App; Perks; Device Guides. MY ACCOUNT/MY OPTUS: We are experiencing an interruption with our usage meters in My Account and My Optus app for Postpaid mobile phones. Solved! Download the Google Home app to your preferred mobile device. (Welcome message)- Verification (enter number phone)- OptusMSG (enter code)- Sorry (error message - https://ibb.co/exCyZc )
I cannot use Live Chat!
Thank you for your helpOlivier
. Optus Sport is a month-to-month subscription. When you look at the app to find how MUCH data you have used, it will show the websiteS you have been accessing. Said landline and internet now have to go through the same modem Have you tried to delete and re-install the app? I have confirmed this by emailing their help centre. Isn’t working properly. When I have tried to contact you to complain, I keep getting ‘disconnected!’ If you didn’t have the EPL rights, I would be long gone. I have an account already. It says I need to activate the SIM to use the phone ID. You can try to fix that by clearing the Messages app's app data. Wifi & 4G data not working for a second day in a row. Help please! Email These My Account details are not linked to this SIM so you you wont be able to view the details of this mobile service. How can I get my NBN set up at my new address when I can’t contact Optus at all? Also yesterday I had 40gb of data for 28 days, but today I got a message saying I have none left and have to recharge. I don't know all the details other than what he said to me. Solved: Go to Solution. Change device. home phone stopped working, modem was changed by a tech Internet (optus) stopped working. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. Customer Service You can use the My Optus App on your mobile to pay a bill, check your account balance and usage, chat to customer care and more. @Natski82 @Telstra Not that my dad can see. I’m having the same problem. Tap into your account with the My Optus app. The Optus app spies on you! Omg optus plz your international server connection thing can’t possibly be down @optus. Get Optus Internet Security Suite *After 1 month a $6.99 monthly fee may apply should you wish to continue the subscription. Thanks for the reply. Unfortunately I am still getting an error message that says "Sorry we are experiencing technical difficulties at the moment.You can not log in please try again later". Like. I don't want to see that go back - in fact, I want to keep going. Fetch TV removed the YouTube app from the gen 2 box but it is working fine on the latest box. The subscription will automatically continue unless … Does your password have special characters in it? This customer posted a possible solution. “My hope is that it stays there. "[We're] seeing some amazing results. Optus Mobile - My Mobile Account Yes if it has converted and completed the Optus SIM card will cease working, if you have yet to recieve the phone, if you have the order number try check the tracker and see if it is dispatched, because it would most likley have been dispactched and on its way if the order has completed. On your phone, go to Settings > Apps & notifications > Messages > Storage. My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. None of the apps work or are compatible with My Samsung Galaxy S3. I don't know all the details other than what he said to me. Once the app is installed please open it using your mobile network and not WiFi so that that app can read the data from your sim card. May 9, 2020 8:24 AM. My phone is a P609. Enjoy comprehensive coverage with mini matches, news, interviews, press conferences, and shows to bring the best of European football to you. The best way to manage your OPTUS account and get help when you need it. Callyde @Callyde94. FOXTEL customer and new to Member Services, please register a new username to access your accounts online. Won’t respond. If I click on Continue, the screen just goes blank. What can I do? I am having the same issue and have tried this solution. Open the Google Home app—the WiFi setup steps should appear for you. Feel free to reach out if anything else comes up in the future. Waited on hold today for two hours then it just hung up. Also yesterday I had 40gb of data for 28 days, but today I got a message saying I have none left and have to … Provide feedback I have updated both iOs and App to latest, removed and reinstalled the app as suggested above, reset network settings. To avoid surprises, see optus.com.au/roam for information on eligible destinations, roaming, call and data rates, tips on how to control your spend and details on our travel options. Said landline and internet now have to go through the same modem This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Any help? My Optus app is not working on my phone. Learn more. Recharge with Credit Card or Debit Card I lost channels on my fetch TV and had to reactivate but can't find activation code. Optus. A strange issue, Peterk123. This. My Optus app is not working on my phone. We will keep you updated with any further information. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Trainers1 asked 4 years ago. “That means the app, bots, etc are taking 84 percent of all our service traffic. You can use lice chat on a pc or some other things with a browser. Hi @ZerOlivier - Could you please delete the app and re install it. Update your browser or download a supported one below. Optus Apn settings – Step by Step Setting. I have tried on an iPad and get exactly the same error message. (Android-powered devices will connect automatically.) Once the app is installed please open it using your mobile network and not WiFi so that that app can read the data from your sim card. Enter Prepaid Service Number to Recharge: Payment cards accepted. You can order one to be delivered via the My Optus app. I’ve tried to use the app to post for help and can’t get into it. It says I need to activate the SIM to use the phone ID. We are working hard to fix the issue as quickly as possible & apologise for any inconvenience. Also tried reinstalling and other devices. Do you still want to log in using this My Account? Please contact your mobile provider to disable two phone mode so you can use the Your Phone app. May 9, 2020 8:28 AM. This. I’m moving house tomorrow and have no internet where I’m going. But I already did that when I got the phone 3 months ago and everything else works. In this article we will give you all the information need to properly setup the APN Settings for Optus Australia. If you are an Optus web account holder and you have forgotten your password please enter your username below. The telco did not immediately define the eligibility criteria, but said that offers could be activated through the My Optus App, where it would also … iOS 12.0. iOS 11.1. iOS is the operating system software installed on your iPhone. http://www.optus.com.au/shop/notices/service-chat. If you have multiple profiles on your mobile device, the Your Phone app will only work if your mobile device is set to the default profile. Hi there, The app was working well till I got this message and now the app is unusable! This is the message I get when opening MyOptus on my mobile. Another tech came out. It looks like the browser you are using is not supported or is out of date. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. With Optus you can get an eSIM either in store or via snail mail. How do I pay my optus internet account, when the optus app on my phone is not working ? Our teams are working to have this resolved asap. Seemingly something not provisioned quite right with My Account/My Optus app for your service. How do I pay my optus internet account, when the optus app on my phone is not working ? Another tech came out. @Natski82 @Telstra Not that my dad can see. Make sure you're connected to your home internet WiFi when performing the … They called me called within 24 hours after I sent the email. This has been the case for well over a week now. Apple iPhone X Change device. But as I can't use MyOptus to check my usage, I don't know why this is so. Please try switching to 3G or WiFi calling if possible as this may serve as workaround during this time - Nard — Optus (@Optus… Report. Did you know that you can check your mobile phone ringtone purchases and pre-paid balance online? Love me some internet issues, Thanks @optus. kimz @skimmmzzz. Any suggestions as this is very frustrating. Thanks for the update! My mum is in hospital so financially this pay I was a bit strapped and Optus offered an extension of over a month by pressing one button in the app. home phone stopped working, modem was changed by a tech Internet (optus) stopped working. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.If not, please Message Us here. You can test your internet speed in the My Optus app or using a third party test such as this online speed test. Basil. Watch Premier League, UEFA Champions League, and UEFA Europa League plus Euro 2020 Qualifiers, as well as select J.1 League, International Friendlies and Barclay's FA Women's Super League fixtures. Everything else works fine. Could you please delete the app and re install it. I have an Optus SIM. I can see my services and bill info but if I try to use anything on the more menu it asks me to login and I get the error. Please let us know how it goes. If the app that isn’t working is an Instant App, try these troubleshooting steps instead. Tesltras team would have sold me anything basically to get the most from me the sales person could get. Box other than the expected speeds for your internet speed in the Optus... Troubleshooting guide will take you through a number of possible causes to help you a. Can I get my NBN set up at my new address when I got message! 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